Privacy Policy

This policy applies to visitors who use the Hosted by Howell website at hostedbyhowell.com, including people who submit an event inquiry, call, text, email, or browse the site.

Hosted by Howell provides private chef, catering, wedding, shower, cooking class, and event food services across the Lehigh Valley and surrounding areas.

We collect information you choose to provide and limited information collected automatically when the site is used.

• Contact information you choose to submit, including name, email address, phone number, and preferred contact method.
• Event information you choose to submit, including event type, date, timing, location, guest count, service style, budget comfort range, dietary notes, kitchen or venue notes, and general event details.
• Referral and communication preferences, including how you found Hosted by Howell and whether you opt in to occasional updates.
• Basic website and device information, such as pages visited, browser or device type, referring page, approximate location signals, and site performance information.

Hosted by Howell does not collect payment card information through this website.

• Reviewing, responding to, and organizing event inquiries.
• Preparing menu direction, service recommendations, staffing notes, and event planning follow-up.
• Communicating by email, phone, or text about an inquiry, event, or requested service.
• Improving the website, inquiry flow, advertising measurement, and overall client experience.
• Protecting the website and business from spam, abuse, technical issues, or security problems.

Submitting an inquiry does not confirm availability, pricing, or booking. It gives Hosted by Howell the information needed to follow up with appropriate next steps.

The site currently uses Vercel Analytics to understand basic website usage and performance, such as which pages are visited and whether the site is working well for visitors.

Hosted by Howell may also use Google Ads conversion tracking or similar advertising measurement tools. These tools help measure whether an ad visitor submits an inquiry, reaches a confirmation page, calls, or takes another relevant action.

Analytics and advertising tools may use cookies, ad click identifiers, device or browser information, referral data, and page visit information. Hosted by Howell does not put your name, email address, phone number, event details, or private inquiry notes into the thank-you page URL.

You can control cookies through your browser settings. You can also review Google advertising controls at Google Ad Settings. Blocking cookies may affect measurement or some site functionality, but the public site should remain usable.

Hosted by Howell does not sell your personal information. Information may be shared only as reasonably needed with:

• Website hosting, analytics, database, email, advertising, and business software providers used to run the site and respond to inquiries.
• Advertising and measurement providers when tools such as Google Ads conversion tracking are enabled.
• Professional advisors or service providers when reasonably needed for business, legal, accounting, insurance, or operational reasons.
• Government authorities or other parties if required by law or needed to protect Hosted by Howell, clients, guests, or site security.

If you submit an inquiry or contact Hosted by Howell directly, Bobby or the team may respond by email, phone, or text about your inquiry, event, or related service details.

Marketing updates are separate and are sent only when you opt in, request them, or otherwise provide permission. You can ask to stop receiving marketing updates at any time.

Hosted by Howell operates a receive-only messaging intake integration for certain Facebook Messenger and Instagram professional accounts that Hosted by Howell or related businesses own or manage.

When you send a message to one of those accounts, Meta may send our application information associated with that event, such as the receiving business account identifier, a platform-scoped sender identifier, provider message identifier, timestamp, message type, attachment count, and the message or attachment data needed to validate and interpret the incoming event.

The integration uses that information to authenticate webhook requests, identify the intended business channel, prevent duplicate processing, and route the inquiry to the appropriate internal workflow.

The permanent transport and audit record does not store raw message text or message attachments. It stores limited operational metadata and one-way hashes used for routing, deduplication, security, and auditing.

When the messaging intake workflow is enabled, a separate private staging layer may temporarily retain normalized message text and basic attachment-type metadata so the inquiry can be reviewed or handed to the appropriate Hosted by Howell workflow. That staging layer does not retain attachment files, attachment URLs, or the complete raw Meta webhook payload. Its normal retention target is 7 days, with a technical maximum of 30 days before expiry.

Messages and other information may continue to be available within Facebook or Instagram under Meta's own terms and privacy practices even after Hosted by Howell's temporary staging copy expires or is deleted.

The current integration does not send automated customer-facing messages through Meta. If that functionality changes, this policy will be updated before it is used with customers.

To request access, correction, or deletion of information associated with this integration, email hostedbyhowell@gmail.com with the subject Meta Data Request. You can also review the data deletion instructions.

Hosted by Howell keeps inquiry and communication records as long as reasonably needed for event planning, client service, business records, legal compliance, troubleshooting, and abuse prevention.

No website can guarantee perfect security, but reasonable administrative, technical, and operational safeguards are used to protect inquiry information and limit access to people or providers who need it for business purposes.

You may contact Hosted by Howell to ask for a correction, update, reasonable access, or deletion of information you submitted. Some records may need to be kept for legitimate business, legal, security, or recordkeeping reasons.

The website is intended for adults planning private dining, catering, cooking classes, and events. It is not intended to collect personal information from children.

Hosted by Howell may update this policy as the website, inquiry system, analytics, or advertising tools change. The effective date above will be updated when meaningful changes are made.